When we first decided on a builder to finish our basement he told us all the things we would need to pick out and have ordered by what dates in order to not slow down construction. Since we would really like to have this done as close to baby time as possible we got right on our list and had plenty of time to get everything done in time. As I have ranted before, the cabinets which were my job were a royal pain in the butt. Two hours at each of the 4 quotes I got and the quotes were everywhere. Trying one more time, I found a store that sells the same cabinets we have in the kitchen and asked him to quote me as well. I thought these would be way out of the ballpark when compared to Home Depot cabinets so I didn’t hold my breath. Brandon really wanted these cabinets so I waited patiently for my quote until I preceeded on my choice. Two weeks later, still no quote. We were in California at the time so I didn’t call to follow up on him since I figured it was home on the fax. We get home, no fax, so I call. “Oh, your name sounds familiar”, he said, “let me look into it.” Next call, “I found your folder, but completely forgot about you, if I have lost your business I understand.” Huh, is this what you tell customers. Very annoyed at this point but wanting the quote I ask him to send me a quote by the next day. I get the quote, its a blank piece of paper with a dollar amount, no details on what I am getting. So I call and ask for the details. He said, “Its exactly what you asked for” and acted like I was being difficult. The quote was half the price of the others so you see my desire for details. Ok, so I tell him I would like to move on these so asked for an invoice to be faxed over. One week later, I get an invoice and guess what, the cabinets are not what was on my drawing and he is missing entire cabinets all together. So I call him and give him the changes and ask for a detailed drawing this time. Another few days pass and I get the drawing, still not right. I am now wondering if this is really hard work or if I am being difficult to work with, don’t think so, everyone else tells me I am pretty easy going. After all, its just an 8 foot bar, 7 cabinets, not a big project. Oh, in the meantime, I find out we get these at cost at this store with my builder, lowering the price even more. Gotta try to be nice and get this done.
Next I went to the cabinet website to see the options I had just in case it really was that difficult to put together. The website had software to allow you to layout all cabinets from those available and even print out a bill of materials for you at the end. It was really easy to put together, took maybe 20 minutes. Cool, I faxed him the Bill of Materials, with all SKU numbers listed and asked him to quote these exact cabinets. One week later, I get the finally detailed quote with cabinet numbers listed and a drawing. Wow, I was happy. Wait, what the $%^^&!! The SKU numbers are not at all what I faxed over on half the cabinets. Ok, I need to get this moving, the kid is an absolute idiot, I now have a huge headache and just cannot take it anymore. He changed the cabinet widths, why??? the actual drawing he sent me for this new configuration had a 16 inch gap in the middle of the base cabinets. What am I supposed to do with a 16 inch gap, is this normal, could he not have noticed this huge gap, Idiot?!
Done with you. I faxed the Bill of Materials over to another dealer, which was hard to find, and within 24 hours I had a quote, detailed and all correct. The price was within range of what the Idiot gave me, but for all correct items, so I can see Idiot wasn’t giving me my discount either. I had asked Idiot if he was giving me my discount about 30 times. Idiot is not only an Idiot but a liar. The next day I faxed the Idiot one more time, now sounding more annoyed. I waited until the end of the week for a response. I felt bad since I had put a month in with Idiot and could possibly save a lot of money here. No response from Idiot at all. So, I ordered from the capable dealer, probably spent at least $500 more, but am confident I will get what I actually ordered. Idiot probably would have sent me bathroom cabinets.
I just do not understand how people like this actually keep their jobs. Why would a manager allow Idiot to blow off customers like this and be absolutely incapable in his job? At least my headache is going away and I think the cabinets will be here in time. Still just annoys the crap out of me that I wasted so much of my life with Idiot. I think every now and again I need to turn a little Herbie on inside of me to get things done with people like this. Idiot would not have stood a chance.